Danz Family: FedEx Sucks!

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FedEx Sucks!

Over the years at work, I've sent packages FedEx overnight on average every other month. Almost all the time it's just for the purpose of getting the package to its destination quicker than regular mail and, in doing so, the package always arrives the next day. Every couple of years though, the item absolutely positively has to be there overnight. Each time it has had to be there overnight or else the world would come to end, FedEx has failed me and I was left trying to find a way to bring the world back from the brink.

The last time this happened was in May of this year when, on a Thursday, I had to get a package from Tulsa, Oklahoma, to Pensacola, Florida, overnight so that the recipient would have it on Friday and be able to work on it over the weekend so as to meet a Monday deadline. So important was the project that I sent it, not just FedEx overnight but, rather, FedEx First Overnight so that it would be delivered earlier in the day than regular FedEx overnight. Little, did I know that "First" is apparently an acronym for "F*** It Re-Send Tomorrow. Below is the online tracking for my package which is handy if you want to be able track your package as it fails to be delivered to the destination.

The next day, Friday, when the recipient had not received the package and the online information was less than informative, I called FedEx to inquire as to the status of the package. The very pleasant FedEx representative apologized for the inconvenience and said that every effort would be made to deliver my package the next day, Saturday. I asked if she could guarantee it would be delivered the next day, as if a FedEx guarantee still meant something to me. She was at least honest enough to admit she couldn't guarantee it would be delivered the next day.

I then spent the afternoon duplicating the package I previously sent via FedEx and sent it late Friday using UPS overnight for Saturday delivery. Come Saturday, UPS delivered the package to Pensacola as promised. FedEx, on the other hand, as can bee seen by the tracking information, still hadn't updated the status of my package in their system since it had left Tulsa. Eventually, when Monday rolled around FedEx finally delivered my package nice and early...four days after it was shipped. Federal Express sucks or, in more hip terms, FedEx sux.

Posted by Don

185 Comments

#1
JeremyB said on September 22, 2004:

I know, I know. And it hurts, considering all the years members of my family have put in at FedEx. But sometimes they just can't seem to get it right.

Oh well- I've had similar problems with UPS, Airborn Express- we won't even talk about the post office.

BTW- got my comments a little 'prettier', but still working on it.
#2
Dell said on October 14, 2004:

I actually have more of a problem with DHL... HATE them!
#3
John said on October 29, 2004:

Fedex just left a package under a rock in the parking lot, on a mountaintop, private road, hillside home 100ft (10 flights) up the hill, at 5pm, while I called at noon, 2 pm, and at 5:30 when I asked to have the driver call me so we would not miss each other, did not call me or the sender, and did not have it logged as delivered, while at 5:55 they call to say it was under a rock, as my credit union closed at 6pm, of course tis was a 2-day delivery and they sent it from L.A. to Memphis and back to L.A. suburb of Mt Baldy.
#4
fedex employee said on April 22, 2005:

im currently an auditor for fedex ground. ive read some of the stories here, and i agree, fedex sucks! i check what comes back on each van at the end of the day and guess what? these guys cant get fired! they contract! no hireing required. they're caught in a loop. as long as they make all there pick ups for the day, they dont need to deliver a single package. can you belive this? if you have any questions on how to fight the system, please feel free to e-mail me, specter_14@yahoo.com
#5
RR said on July 2, 2005:

omfg you guys will not believe this.

Im really into computers and everything so i decieded to build my own computer, anyway i ordered all the parts from newegg.com, and they use fedex. (3 day delievery) well one the 3rd day (friday) the case comes but nothing else... so i check on it and find out that newegg put the case in other parts in 2 different cases. You would think that they would put them on the same truck at least but they didnt of course. So all darn day today i waited at home for it cause last time they left a package out in the rain and totally ruined it. and it didnt come. Since tomorrow is sunday and monday is the 4th of july i have to wait two more days!!!! This is bull***t lol. so now the rest of my stuff, about 850 bucks worth of crap is sitting in a truck somewhere... when it should be at my house.
#6
Jenny said on July 13, 2005:

I must agree. I had a broken laptop, which I sent to my computer company to fix (warranty). This took a good 2 weeks. I didn't have any problems, just the long delivery time. So the time comes when the package needs to be sent back to me. There was no one home that day, as I had not received a tracking number to know when it would get back. So Fedex sends the package BACK TO THE SHIPPER!!! AND THEN THEY LOSE IT! A THOUSAND DOLLAR LAPTOP!! the nice people at my computer company filed the claim for me, and as of now I am waiting for a new laptop to get here. The people at the pc company shipped it standard overnight for me. Guess what? This is the fifth day. It was supposed to be delivered yesterday, but there was a "delivery exception". I am about to storm off cursing.
#7
michael c. said on July 16, 2005:

I took a saterday off work,A package was supposed to be delivered, It never showed, When I called the toll free Number, they told me someone had been by At 8:50 a.m. (false) There just like the rest of corp., america. DIRTY CROOKED LIEING BAS****S that don't care about there customers. GREED is a terrible thing, they will eventuallydestroy themselves! And on that note GOO DHL!
#8
Don said on July 16, 2005:

Criticizing all of corporate American makes you look foolish. Greed is a wonderful thing, as it provides the incentive for everyone to work to their maximum capacity. There is no better system to get people out of poverty than democratic capitalism.

As to your cheering on DHL, I would rather cheer on UPS or even the US postal system. DHL is subsidized by the German government giving it an unfair competitive advantage. It does not compete on the same level as UPS or even the USPS.
#9
Vicky said on July 25, 2005:

Hear hear!
My first experience with Fed-Ex was pretty bad. An elderly friend had been out of town and needed someone to check on his house, so he fed-exed me the keys, and directions, since i had never been out there. They delivered it one block south of me on a state highway to an abandoned building....left the keys, with directions to the residence they could be used to break into, hanging in a bag from a doorknob. Luckily, i realized after calling the shipping center, where they must have left it and was able to retrieve it.
The second time the driver pulled into my driveway and stopped right in the middle of the gate, i dunno why she thought that was a good idea, makes it kinda hard to maneuver that 60 lb package between the truck and the gate posts, plus ya gotta carry it about a hundred yards from there.
But i think this time has convinced me. My package was loaded for delivery last Friday....they tried to deliver it to the abandoned building again, then listed it as "customer not available". This morning it showed to again be loaded onto the truck for delivery, but when it didn't show, i called again. This time the person i spoke with said the reasonlisted by the driver was "Did Not Attempt" When i asked what possible reason there could be for that one, he said, i swear he really did, " Ma'am our drivers are lazy." in a tone that implied he couldn't believe i didn't already know that.
Sigh....maybe i will get my monitor tomorrow.
#10
Mike Ish. said on August 2, 2005:

Dan, shut up. You're a yankee fool. You say that the man who wrote this entry is greedy and then you praise the capitalist government and put down competitor companies because they're based in another country? That makes no sense, if the other company has an unfair advantage because it's located in Germany, then our government should fix. Yeah, our government isn't perfect, in fact, it's no where near perfect. Just the fact that DHL can have an "unfair" advantage because it's based in Germany shows that Germany is obviously doing something right that we aren't doing. And when the man who wrote this entry pays extra for fast shipping, he deserves what he paid for. Especially since the estimated delivery date was so far away, they should've seen that and refunded his money. You redneck fool, learn how the world works. Don't always stick up for your country's companies, then they'll just keep taking advantage of YOU. Force a change.
#11
Don said on August 2, 2005:

Mike Ish, I assume the "Dan" you're talking about is me. I'm guessing there must be some sort of language barrier here because you don't seem to understand the posts.

First, I didn't, “say that the man who wrote this entry is greedy.” The only thing I said about greed was: "Greed is a wonderful thing, as it provides the incentive for everyone to work to their maximum capacity." I stand by this comment.

Second, I didn't put down DHL, "because they're based in another country." I put down DHL because, "DHL is subsidized by the German government giving it an unfair competitive advantage." It has nothing to do with where it is located and everything to do with it being subsidized in a manner in which DHL's competitors are not. I totally disagree with the notion that, "Germany is obviously doing something right that we aren't doing." Pick any American international company...just give it a bunch of taxpayer dollars...ooooh, look how well it can now undercut its rivals in the international marketplace. That's clearly not a superior economic model.

Third, with regard to your admonition, "Don't always stick up for your country's companies," this is a silly statement in light of the fact that I'm the one who originally posted this entry entitled, "FedEx Sucks!"

Instead of resorting to ad hominem attacks like "yankee fool" and "redneck fool," you might want to spend more time carefully reading the posts and thinking about your comments.

Finally, just to show how fair I am, here is a link to a position paper by DHL arguing that it does not compete unfairly in the U.S. parcel and express delivery market.
#12
D said on August 11, 2005:

FedEx Uncovered: Three incidences

1) Shopping at FedEx: I purchased a special motorcycle rack that fits into the trailer hitch of my SUV to carry my wife's scooter on vacation. I ordered it with 3 weeks prior to leaving on vacation since it was critical to get for vacation. "FedEx" Ground tries to deliver it to my office AFTER 6pm, then conveniently "loses" the 75lb huge box? The CS Rep was trying to be helpful but said she could not get a hold of the driver since he wouldn't answer his cell phone and he has a tendency to be that way. I then find out from the CS Rep that FedEx Ground drivers are not really FedEx employees at all. Rather, they are private contractors that wear FedEx uniforms and drive FedEx painted trucks to LOOK like FedEx so they can compete with UPS who has been kicking their rears. Therefore, these "FedEx Ground" people are only liable for $100 for "lost" packages. Therefore, they are free to "SHOP AT FEDEX" for any item they want for $100 liability that is not insured. The result after weeks of "searching" by FedEx, it became too late to get another one and I had to buy a $2,500 trailer to haul the scooter!

2) FedEx Not My Problem: My company purchased a 10 ft x 5ft granite conference Table and shipped it FedEx Freight. They quoted $600 and when they showed up, they tried to present an invoice for over $800. Fortunately, I was there and caught the convenient "oversight". When the truck pulled up to the loading dock, the driver had put a 4x4inch post under the middle of the custom-made pallet because he only had a hand truck. The granite table rode in their truck such that the middle had a 1inch x 1inch point that was 4 inches high holding up the entire 6ft x 6ft, 800lb table during the bouncy truck ride in the back of a commercial truck (higher payload capacity equals harsher ride) with only 2 items in it. The crate was opened a couple days later to find the table had been broken into dozens of pieces spreading out from that exact spot where the 4x4 post was under it. I had an engineering analysis completed showing a 3,000lb psi penetrating force due to FedEx's negligent handling and submitted it to FedEx -- "we didn't cause the damage". I contacted CS - "What 4x4? The driver claims there was no such thing in his report" -- how convenient. I contacted the Board of Directors -- they looked into it and responded they show no reason they are at fault, should refund the shipping cost nor cover the cost of the table.

3) FedEx Can Screw Up Anything: My company has been importing valuable medical equipment from Europe for over 20 years. We have never had problems that would cause more than 1-2 days delay. FedEx has again acheived new heights in how they can screw things up. FedEx Freight Forwarding Division is now causing costly delays due to FedEx' Modus Operendi. Our supplier company booked a container shipment from Europe to the US. The supplier was specifically told, "DO NOT USE FEDEX! DO NOT USE FEDEX! DO NOT USE FEDEX!". They didn't, but their freight forwading company did! We had been waiting for the container so we could expedite it to our client who's grand opening of a medical facility was to be July 18. At the beginning of August, we were notifed by FedEx Freight Forwarding that our $250K container had been in port for almost 30 days and would be siezed as non-claimed merchandise by Customs the next day! When we asked FedEx why we hadn't been notified it was in, and why they hadn't started the paperwork to clear customs, they stated it was an oversight. It is now almost 30 days past the client's opening and FedEx is still trying to get their act straight.

I have contacted PayBacks Inc at PayBackInc@aol.com about the granite conference table and they have contacted FedEx's Board with the alternative that if they don't settle fairly on the granite table, they would help me cause mutiple times the cost of the original damage through revealing the scam FedEx runs and encouraging others not to use FedEx. PayBacksInc is a consumer advocate service that does not take on malicious or illegal activity. They merely provide key information and options that are public information or personal opinions.

DO NOT USE FEDEX! DO NOT USE FEDEX!! DO NOT USE FEDEX!!! for anything. You've been warned. You are free to, and encouraged to copy and distribute this text to all your friends, associates, those who may use shippers, anyone you know at UPS, DSL, etc., news agencies, etc.
#13
Dale B said on August 25, 2005:

Fedex does suck..I worked for the express side for 8 yrs...its management trust me. We were forced to take stuff out that was damaged, and they knew it...instead of contacting the shipper and customer. The frieght is handled very rough...I have pictures. They will count how many packages you handle a minute and give you a letter if you cant meet THEIR expectations; moreover, firing you if you get 3 letters. That is unless your partying with them in their little clicks. I spent 10 years in the US MARINE CORPS and I have never in my life worked for such a poorly run organization. And I can back what I say ...the station is TOLA in Northwood, Ohio....Managers falsify deliveries and check rides on a consistent basis.
#14
Proud Driver said on August 30, 2005:

Ive been with FedEx for 13 yrs and we are the Best. 100% American. No other company can even come close to our service! My customers tell me this every day! I suggest you find a copy of the FedEx Freight Dispatch magazine and learn the truth! Our numbers tell the whole story! Those of you who try to put us down are either jealous or working for the so called competition! Oh ya, check out all the awards we have won world wide also! Give it up! You will not win! I know the truth, as does most of the rest of the world! Keep spreading your lies, no one will listen anyway!
#15
Don said on August 31, 2005:

I don't think I or the posters are trying to "win" anything or that we are spreading "lies." People are just upset that the service doesn't always live up to the marketing. Deliver a million packages on time and no one cares. Get one screwed up and that person gets mad and hates FedEx. It may be unfair but it doesn't amount to lying.
#16
jeff said on September 9, 2005:

hey [edit-no name calling] that wrote here supporting fedex,

nobody here "works for the competition". they are just people that have had bad experiences with fexex telling the truth. really, i am a busy person and the last thing i have time to do is make up crap about fedex.

i order online a lot, and have personally had bad experiences most of the time i've received from fedex. no, i am not exaggerating. that means items stolen out of the box, damaged boxes, missed deliveries ...

on and on. on top that, your customer service is terrible. it's not enough that one is upset because you paid for something and the company (fedex) did not deliver, but then you have to deal with some nobody that takes no responsibility for their company and their company's failure.
#17
dan said on September 22, 2005:

I HATE HATE HATE!!! FedEx, everytime I order expect something from them next day or two day mail, it comes next week. I have to remember to ask the people who ship stuff to me to NOT fedex because I would like to get it. They are the worst company ever!!!
#18
Cleo said on October 4, 2005:

FedEx Freight is a wonderful company. I have always had my deliveries on time and INTACT! Their drivers are always helpful and polite and go the extra mile to help their customers. I would recommed them to EVERYONE!!!
#19
Ed said on October 4, 2005:

I have worked for FedEx Freight for 16 years and they are the GREATEST! They take care of their people and the PUBLIC. They are dedicated to customer satisfaction and will go the extra mile to satisfy them. I also make sure that the customers I deliver to get 110% from me.
#20
Fedexscrewedme said on October 10, 2005:

I recently sent out 13 packages in a state to state move. I'm still missing 1 package, lost since it went out, 1 was recently recovered minus 10lbs of it's contents, another was damaged and repacked, from an 18x18x16" box into a 12x12x12" box. The other packages all looked like they were used in a kick ball match. Most looked like someone reached in and rummaged through them. I packed all these boxes with storage tape, strong stuff, so there's no way the tape just came loose. Now a month later fedex denies my claims, and give's me the run around. I'm going to be filing with the better business bureau and call my local tv station. If I can I'd like to get a class action lawsuit against this hack of a company. I'm sorry but 13 package's sent 12 delivered, 1 a month after shipment...ridiculous. I'll ship UPS if I ever ship anything again, and I'm video documenting everything packed. Fedex is a horrible company to deal with.
#21
Dean said on October 14, 2005:

Here goes...

Package was ordered on 10/07. By 10/10 the package was allegedly on a truck out for delivery. It's now 10/14 and they have failed to deliver the package on 5 separate occaisions. Thats right 5 delivery exceptions which must be FEDEXese for we F'd up! Once they had the wrong address, sent out on the wrong route/truck, truck broke down, etc, etc. Now they're telling me that I won't have it until Monday 10/17!. Exactly one week late.

About a year ago I had another package (an order of replacement checks) delivered to the wrong address. Somewone signed for it whose signature was not recognizable. That caused me to be forced to close down my checking account. Again that was FedEx Ground.

The philadelphia hub of FedEx Ground are incompetent fools. I would never permit them to deliver another package. It's like the 3 stooges trying to deliver a horse using a stamp and envelope.

I have never experienced this level of incompetence with FedEx who I have used for years. However FedEx Ground is a completely different company and are horrible. The innocent public is duped into using FedEx Ground thinking they are dealing with their big brother the real FedEx. I believe that eventually FedEx Ground will tarnish the reputation of FedEx.
#22
tim said on November 4, 2005:

I am waiting on a coat that is held up in tenn because fed ex wants me to give them my importers id number.I told fedex that it was just being sent to my job to make it easy for me to get,my fedex guy where I live won't ring the bell he just leaves the package outside.They said no problem,next day I have to call them because it is still in tenn.Now I need to fill out a form because its now for personal use.The form is 2 pages long!If not for me calling to check up on it fedex has not made contact with me after the 1st day.This will be the last time I use or buy anything that ships fedex.
#23
Ground 1 said on November 11, 2005:

Every delivery company has problems. I've had packages delivered by UPS and DHL that have been screwed up. I work for FedEx Ground and I know that we're not perfect but guess what... neither is the competition. Keep in mind that just because you order something on Monday that doesn't mean that it gets shipped out on Monday. FedEx is the leader in ontime service and we consistently beat our competitors on transit times. So accept the fact that we don't "suck" because if we did then we wouldn't be taking business from UPS left and right.
#24
Carl said on November 11, 2005:

I ship packages occasionally at fedex.com. Recently they charged me two different amounts for the same package. They keep rejecting my dispute for the extra charge through their online dispute process. They don't give a reason for the extra charge, they just say pay it. They are a bunch of crooks! I'll have to dispute it with my CC company in order to get them moving. Today I noticed a $32 charge for an ovenite letter that I did not send. The sender's name/address is someone else. I don't see how they could make this kind of mistake. With my fedex experiences and the delivery problems everyone else is having I have come to the conclusion that yes, fedex sucks!
#25
Andrey said on November 17, 2005:

ordered something online on 11-3. shipped via fedex ground on 11-4.
estimated deliver was 11-11, then changed to 11-14. waited all day on monay [14th] and the package never came

i check my tracking info online and it says delivered at 10:46am...signed for by C. Hatt. NOT ME!

where the hell is my package? called CS about 5 times now, and they give me the runaround telling me in 24-48 hours i should get a call from the hub that loaded my package...

**** FEDEX!
#26
Dave said on November 17, 2005:

I drive for Fedex Freight and after undergoing a mandatory random (???) drug screening, My urine sample was damaged in transit to the lab by Fedex express and I had to submit to another screening. Now they're sent by DHL.
#27
Don said on November 17, 2005:

LOL...that's pretty funny. I wonder though, if it doesn't have more to do with security, sending it through another carrier maybe reduces the risk of tampering by a friend or something. Good story nonetheless.

And while I'm posting here, I meant to mention earlier that "Cleo" and "Ed" who posted 5 minutes apart on October 4, 2005, according to my logs both had the same IP number. So they must have been sharing a computer as they were singing the praises of FedEx.
#28
Dan said on November 19, 2005:

Its been almost 2 months. I've made more than a dozen phone calls and spoken with more reps.
I won a mint condition Les Paul Studio model guitar in an ebay auction. The seller promptly sent the guitar after receiving my payment for the guitar, shipping, handling and insurance. The seller took the guitar to his local FedEx/ Kinko's store where it was boxed and shipped. It arrived in damaged condition. Attempts were made to repair damages to the box with packaging tape. Initials were made with a grease pencil/ marker near the repair site. I called the FedEx customer support number. After giving the tracking number, the rep told me the box had been "damaged in a machine." The rep said FedEx would need to witness the damage to the guitar at the local terminal. That seemd odd. The rep told me how the package had been damaged. Initials had been made by someone. FedEx knew of the damage to this item. I was reluctant to give the guitar back to them. After assurances from 2 reps that the guitar would be returned to me, I relinquished possession of the guitar. That was on October 5, 2005. That was the last I saw of the guitar. Tracking the package and talking to FedEx customer support reps has placed the guitar back in California where it is "lost" or "stolen." I filed a claim for the loss. FedEx said they did not know the shippers name only the location where the package had been shipped. However, they could not discuss the matter further because I was the 'receiver' not the 'shipper.' Too bad for me it seems. That's all FedEx has offered. In the spirit of let me help you give support to me, I provided the name of the seller/ shipper, address, phone number, ebay transaction number, etc. Today, one month after the guitar had been "lost" or "stolen" I received a letter from FedEx denying my claim. FedEx has lied. They don't deliver. I can not recommend FedEx to anyone. A guy in a ski mask with a gun is more credible than the liars at FedEx. Mr. Magoo will find my guitar before those frauds and bufoons will. Now, I want to get the word out about the deceit and obfuscation. FedEx; Fed Up!
#29
JDSC Manila-Philippines said on November 20, 2005:

We are Jho Dome Skin Care Products from the Philippines, we regularly shipped Amira Products to USA. We were advised by FEDEX that all of our 11 held/detained shipment be shipped back. The fee for shipping back the products is thrice (3X) the amount when we send the products to them. As of now, they have returned four boxes, without our RTS (Return to SHipper) request in our company's letterhead. What we are asking FEDEX is where is the Letter of Refusal coming from US FDA with detailed explanation for refusal so that we would abide whatever the decision is. They are saying that they will never disclose information, so how would we know if there is really a REFUSAL LETTER. As of now, since Oct. 24, we have submitted all the forms necessary to register our products (Amira Magic Line of Products) to US FDA. We have appointed a US Agent - Mr. Wilson as our representative in dealings with US FDA. Our papers are now in process and for review. We've asked them to hold the shipment because it would be very costly on our part to return the products, we even requested storage and we'll pay whatever the amount for the storage of the said 11 shipments but to no avail.

What made us the decision to think of filing damages against FEDEX is that they have issued a memo Nov. 10 regarding the refusal of all Amira Line of Products in the whole USA-pending registration of Amira Products, hence another shipper of Amira products just send the products and still they have them delivered without passing thru US FDA. They have admitted that there is a human error. How could that be? all shipments pass thru US Customs Clearance.

What hurt us most is that they are hurrying us to shipped back the products here in the Philippines and collect payments for returning the shipment thrice the amount and yet they still accept the products but stated in the memo (Nov. 10) they would refuse such products pending registration.

FEDEX really SUCKS

[Edited to remove link and personal/shipping details.]
#30
FedEx bites said on November 21, 2005:

FedEx Ground is awful. I won't even get into all of the details of what I've been going through, but I will say that regardless of what their tracking system says, they are full of crap. 7 out of 7 shipments report multiple "customer not available or business closed" multiple times, yet I work HERE and even