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Over the years at work, I've sent packages FedEx overnight on average every other month. Almost all the time it's just for the purpose of getting the package to its destination quicker than regular mail and, in doing so, the package always arrives the next day. Every couple of years though, the item absolutely positively has to be there overnight. Each time it has had to be there overnight or else the world would come to end, FedEx has failed me and I was left trying to find a way to bring the world back from the brink.
The last time this happened was in May of this year when, on a Thursday, I had to get a package from Tulsa, Oklahoma, to Pensacola, Florida, overnight so that the recipient would have it on Friday and be able to work on it over the weekend so as to meet a Monday deadline. So important was the project that I sent it, not just FedEx overnight but, rather, FedEx First Overnight so that it would be delivered earlier in the day than regular FedEx overnight. Little, did I know that "First" is apparently an acronym for "F*** It Re-Send Tomorrow. Below is the online tracking for my package which is handy if you want to be able track your package as it fails to be delivered to the destination.
The next day, Friday, when the recipient had not received the package and the online information was less than informative, I called FedEx to inquire as to the status of the package. The very pleasant FedEx representative apologized for the inconvenience and said that every effort would be made to deliver my package the next day, Saturday. I asked if she could guarantee it would be delivered the next day, as if a FedEx guarantee still meant something to me. She was at least honest enough to admit she couldn't guarantee it would be delivered the next day.
I then spent the afternoon duplicating the package I previously sent via FedEx and sent it late Friday using UPS overnight for Saturday delivery. Come Saturday, UPS delivered the package to Pensacola as promised. FedEx, on the other hand, as can bee seen by the tracking information, still hadn't updated the status of my package in their system since it had left Tulsa. Eventually, when Monday rolled around FedEx finally delivered my package nice and early...four days after it was shipped. Federal Express sucks or, in more hip terms, FedEx sux.Posted by Don |
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